Biman Bangladesh Airlines has issued a stern warning to its approved travel agents, emphasizing that strict measures will be taken against those who violate the national carrier’s regulations.
In a letter addressed to all Passenger Service Agents (PSAs), Biman expressed concerns about agents undercutting or overpricing tickets on their web portals. “It has been observed by Biman Bangladesh Airlines that some reputed Biman-approved travel agents are selling and promoting Biman tickets at prices either lower or higher than the approved fares on different routes,” the letter stated.
The state-owned airline urged all PSAs to adhere to Biman’s rules and policies, warning that failure to comply could result in the termination of business relationships. Biman emphasized that agents manipulating the airline’s image and goodwill will face severe consequences. The letter highlighted that all approved PSAs in Bangladesh are entitled to a 7 percent commission on the base fare.
However, Biman noted that some agents are offering 15-20 percent discounts on tickets through their web portals and social media, creating unhealthy competition and damaging Biman’s reputation. Additionally, the letter mentioned that some online travel agents (OTAs) are failing to provide services to customers after ticket issuance, including assistance with travel plan changes or ticket refunds.
“We have been receiving numerous complaints on this issue, which directly affects our goodwill and image,” the letter from Biman’s Sales Promotion Section stated.
This move follows alerts from the Association of Travel Agents of Bangladesh (ATAB) regarding irregularities by certain agencies. “In this era of information technology, we support tech-based business but must ensure ticket buyers are not defrauded. We seek a proper and timely policy for OTAs,” ATAB President Abdus Salam Aref told BSS.
ATAB Secretary General Afshia Jannat Saleh also stressed the need for immediate action to restore fair competition in the travel and ticketing industry. “Biman offers agents a 7 percent commission per ticket, but some are selling at a 15-20 percent discount. Such practices clearly indicate dishonest intentions,” she said.
Stakeholders in the air ticketing sector have long advocated for policies regulating OTAs in Bangladesh.
