Foodpanda which is known to be one of the online food delivery company in Bangladesh that has been accused of rigging weight and rates. Less than half of the food ordered by the customer is delivered to the customer. At the same time, the company charged more money than what was shown in the app. Foodpanda also takes more than 40 percent commission from the food delivery company.
Just recent, a customer named Muhibullah Muhib uploaded a video on social media highlighting the irregularities of Foodpanda. In the video, he said that he ordered 500 grams of Beef Shahi Halim from Foodpanda. In contrast, he received 200 grams of Halim. At the time of order, the price of 500 grams of halim was shown as Tk 252, but Tk 280 was collected. Similarly, the price of Moghlai was shown as 90 taka and collected at 100 taka.
Food was provided to Muhibullah Muhib from Abesh Hotel and Biryani House in Mirpur. Muhib said that when he contacted the hotel, they confirmed that the box sent from the hotel weighed 250 grams.
Director of Abesh Hotel Suman Mia told Orthosongbad that, I was not in the shop when the order was delivered. My staff mistakenly delivered 250 grams of halim. Later we sent 500 grams of halim again
He further said, we pay 40 to 42 percent commission on the food that Foodpanda buys from us.
Meanwhile, Halim (500 grams) which Foodpanda has billed at Tk 280, is sold at Abesh Hotel for Tk 200. And the Moghlai billed at 100 taka is being sold at 70 taka. Again, the company is collecting delivery and service charges separately with this bill.
The victim Muhib Ullah also told Orthosongbad a that Halim was sent again from the hotel. Sending is not necessarily needed. They are completely cheating. Foodpanda is also doing it. Foodpanda’s responsibility is to deliver the product as per the order. But actually does not see what is inside or not. Just goes through. They (foodpanda) don’t even want to hear anything.
He said Abesh Hotel often does this. The issue is catching on because I’m measuring.
Asked about the complaint, Foodpanda Bangladesh CEO Ambareen Reza said, Foodpanda is a global company. We have certain policies, which have to be maintained. We have a PR firm for these issues. Better to call the PR head. PR section from any media will take action on the complaint.
However, the Foodpanda CEO could not immediately provide the contact number of the PR firm.
Complaints against Foodpanda is a common thing. There have already been complaints against the institution of missing food, giving less or giving another food instead of one. The media has also published news about these issues at various times.
In 2021, a YouTube channel and Facebook page called Petuk Couple complained through a video that they ordered Khichuri and Kachi rice from Foodpanda and got Kachi rice and roast. A voucher of Tk 53 is given from the Foodpanda helpline when a complaint is made as to why roast was served instead of khichuri. asking for khichuri instead of voucher, no solution was given even after spending almost three hours on chatting helpline.
