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GP, bKash Unite to Transform Customer Convenience
Grameenphone (GP) and bKash Partner to Simplify Financial Inclusion
Grameenphone, a leading smart connectivity provider in Bangladesh, has teamed up with bKash, the country’s largest Mobile Financial Service (MFS) provider, to enable seamless bKash account openings directly through the MyGP app. This innovative feature sets a new standard for accessibility and ease of use in mobile financial services.
The integration within the MyGP app marks a pioneering initiative, being the first of its kind in Bangladesh. This collaboration reinforces Grameenphone and bKash as major innovators in their respective industries. According to a press release, this partnership allows customers to register for bKash accounts by simply clicking on a dedicated section within the MyGP app.
With user consent and a few verifications, customers are swiftly directed to the bKash registration platform, where they can complete the eKYC (electronic Know Your Customer) process. This streamlined procedure enables customers to quickly access a wide range of financial services offered by bKash. Initially, this service is available to Android users through the MyGP app.
New customers who open a bKash account via the MyGP app will receive a bonus of up to Taka 125, encouraging them to explore the diverse features and services provided by the bKash platform.
Expressing his enthusiasm for the partnership, Yasir Azman, CEO of Grameenphone, stated, “At Grameenphone, our customers are at the heart of everything we do. Our collaboration with bKash reflects our customer-centric approach and our commitment to promoting financial inclusion and digital empowerment to create a Smart Bangladesh.”
Kamal Quadir, Founder and CEO of bKash, echoed this sentiment, adding, “Financial inclusion and inclusive services have been part of bKash’s DNA since its inception. This innovative joint initiative with Grameenphone will allow customers to instantly access various financial services, contributing to the digital ecosystem. This increased accessibility will enable more customers to embark on Bangladesh’s cashless journey.”
ICT Minister Zunaid Ahmed Palak announced that mobile internet services will be restored from 3pm today (28 July). Additionally, all users will receive a 5GB internet bonus, valid for the next three days. The minister conveyed this information during a media briefing following a meeting between the Information and Communication Technology Division, Bangladesh Telecommunication Regulatory Commission (BTRC), and the Association of Mobile Telecom Operators of Bangladesh.
“It would take a couple more days to restore the internet if people were to be returned the remaining volume of their data packs which were lapsed during the internet blockout, that is why we decided to allot 5GB bonus for everyone,” said Minister Palak. He also expressed regret for the inconvenience caused by the internet service disruption.
Regarding social media platform restrictions, Palak stated that letters were sent to Facebook, TikTok, and other platforms on 28 July, with a response deadline of 30 July. The letter highlighted non-compliance with the country’s constitution and laws. Palak mentioned, “They have removed very few of the contents we asked them to delete. While extremists’ pages remain active, they have taken down 50 pages supported by the Awami League.”
Updates on social media restoration will be provided on 31 July. Palak cautioned against using VPNs, citing security risks.
During the briefing, Secretary of the Posts and Telecommunications Division Dr. Muhammad Mushfiqur Rahman, and BTRC Chairman Engineer Mohiuddin Ahmed were also present. The meeting included participants such as the National Telecommunication Monitoring Center’s DG, CEOs and CTOs of Mobile Financial Services like bKash, Nagad, Rocket, and Upay, as well as mobile operators Grameenphone, Robi, Banglalink, and Teletalk.
Minister Palak previously stated that the internet disruption was not intentional but was caused by the burning of three data centers and hundreds of kilometers of cables, resulting in a Tk500 crore loss for the telecom sector alone. He added that there were attacks at 17 locations in Dhaka Division, with Mohakhali’s data centers housing 18 IIG systems, which host 70% of ISP servers.
Bangladesh has taken a significant step towards enhancing its digital financial services as NAGAD Limited and Huawei Technologies signed a landmark agreement. The deal aims to revolutionize the country’s digital transaction experience by integrating world-class smart transaction technologies through NAGAD’s digital banking and mobile financial services.
The agreement, signed on Tuesday (July 9) at Beijing’s Shangri-La Hotel in the presence of Prime Minister Sheikh Hasina, marks a pivotal moment for Bangladesh’s digital economy. It underscores the commitment to bolstering digital banking capabilities, ensuring that customers of NAGAD can enjoy seamless international transactions anytime, anywhere.
Representing NAGAD, the agreement was endorsed by its founder and CEO, Tanvir A. Mishuk. Among the dignitaries present were Finance Minister Abul Hassan Mahmood Ali, Foreign Minister Dr. A.K. Abdul Momen, Adviser to the Prime Minister on Industry and Investment Affairs Salman F Rahman, State Minister for Posts, Telecommunications, and Information Technology Junaid Ahmed Palak, and NAGAD’s Chairman Farid Khan.
Huawei’s South Asia Region President and CEO Pan Yunfei signed the agreement on behalf of Huawei. Several senior officials from the Chinese government were also in attendance, highlighting China’s support for Bangladesh’s economic growth and digital inclusion efforts.
Chairman of NAGAD Digital Bank, Farid Khan, commented on the significance of the agreement, stating that over the past five years, Bangladesh has seen a profound transformation in its financial landscape. Now, with global collaboration on the horizon, NAGAD and Huawei aim to propel Bangladesh towards a smarter future. NAGAD’s digital banking initiative will play a pivotal role in achieving a Smart Bangladesh, fostering significant advancements in the country’s economic framework.
The Bangladesh Telecommunication Regulatory Commission (BTRC) has issued a show cause notice to Grameenphone due to an excessive number of call drops. The telecom operator could face a fine of up to Tk 300 crore if it fails to provide a satisfactory explanation.
The notice was issued on July 1.
Junaid Ahmed Palak, the State Minister for Posts, Telecommunications and Information Technology, informed journalists of this development after inaugurating the GPT platform ‘G-Brain’ at the ICT Tower in Agargaon, Dhaka, on Wednesday afternoon.
“We have issued an initial show cause notice to Grameenphone. Further analysis is underway. If they can provide a valid explanation, they may be pardoned as they were last time. However, if they fail to justify their actions properly, BTRC can impose fines ranging from Tk 100 crore to Tk 300 crore,” stated Palak.
He added, “We had asked for explanations from four mobile network operators (MNOs) regarding our test drive on July 30.”
The BTRC conducts ‘Quality of Service (QoS) Drive Tests’ to verify the service quality of mobile phone operators, checking voice calls, data, and network coverage.
Engineer Md. Mahiuddin Ahmed, Chairman of BTRC, mentioned that voice and data services on Grameenphone’s network did not meet the expected standards in the drive test. The BTRC is investigating the reasons behind this shortfall.
“If any operator fails to maintain the expected service quality, BTRC will take action. Customers should not suffer any inconvenience,” emphasized the BTRC Chairman.
According to the Quality of Service (QoS) guidelines, there is a provision for up to 2% call drops for voice calls. For call setups, BTRC has set a specific time limit of seven seconds. Additionally, a minimum download speed of 7 Mbps is required for 4G technology.
